Technote (FAQ)
Question
This is the FIRST place to look for 4610-2CR and 4610-2NR support! It has an overview, options, cables, dimensions, driver information, pictures, configuration, firmware, migration tips, troubleshooting and where to get more support.
Answer
Note that there is a lot of 4610-TI3/4 information in our Knowledgebase that may or may not apply. Please check with TechLine if you need clarification. Don't need to print documents? We offer a receipt only 4610-1NR SureMark Printer.
The content below is being updated frequently so always check here for the latest tips based on feedback from other users. Please email any updates, suggestions or corrections to us.
The new 4610 SureMark Printer Models 2CR and 2NR are dual-station thermal/impact POS receipt printers offering high-speed receipt printing - up to 80 lines per second, superior reliability, serviceability, and usability. Available worldwide, these Models replace Models Tx3, Tx4, and Tx5 and can easily be configured by users to print DBCS (double-byte character set) characters used in some Asia-Pacific countries, or SBCS (single-byte character set) characters, used in most other countries throughout the world. Available RS-232, RS-485 and USB (2.0) communication interfaces enable attachment to IBM’s wide range of SurePOS Series point-of-sale systems plus PCs and competitive systems.
Servicing and managing these new POS printers is very simple and easy. Light-Path management coupled with tool-less replacement of major assemblies plus enhanced systems management sensors and usage counters make these models very easy to service and manage. Customers who choose to service their own printers will value the CRU (customer replaceable unit) replacement of the thermal print head, the main card assembly, and the communication interface adapter. And the three Light-Path LEDs make diagnosing problems with these CRUs as easy as 1,2,3. Systems management sensors include a paper motion / paper out sensor, cutter-complete sensor, a low-paper sensor, a print head ‘health’ sensor plus several more.
Extending IBM’s commitment to Eco-Friendliness, these new 4610 Printers minimize landfill waste and carbon emissions by using packaging materials that consist mostly of recycled post-consumer materials. All packaging materials and most of the materials used to manufacture the printer are recyclable. Additionally, these printers are designed to print the very latest in receipt media technology - new polymer receipt media, which offers a very green alternative to paper receipt media.
Several ease-of-use features have been added to these new models. Easy drop-and-load paper loading and a cover open button make paper loading fast and easy. Support for large four-inch diameter paper rolls minimizes labor expenses by reducing roll changes. A ‘compatibility mode’ is offered for customers who wish to retain existing applications while upgrading their printers.
These new models are designed to reduce the number of models offered and to accommodate late reconfiguration in the manufacturing and delivery process. Both the covers and interface card are features of the printer. Printer covers are nonfunctional and allow easy removal and replacement to accommodate color change. Submit an RPQ to purchase replacement cover sets. The interface card is designed to be assembled during printer set-up at the customer’s site. This reduces the number of models and allows easy connection of cables to the interface card before it is attached to the printer.